Q: How long does it take to process my order?
A: Orders are typically processed within 1–2 business days (excluding weekends). Larger or bulk orders may require additional processing time.

Q: How long does shipping take?
A: Standard delivery usually takes 3–10 business days depending on the size of your order and shipping method. Freight shipments may take longer.

Q: Do you offer free shipping?
A: Yes, we offer free standard shipping on all orders within the 48 contiguous United States.

Q: Do you ship everywhere in the U.S.?
A: We currently ship only within the 48 contiguous United States. We do not ship to Alaska, Hawaii, Puerto Rico, PO Boxes, or APO/FPO addresses.

Q: Will my order arrive in one package?
A: Not always. Orders may ship in multiple packages depending on product availability and shipping method.

Q: Why is my order taking longer than expected?
A: Some items require additional handling or freight shipping, which may extend delivery times. Delays can also occur due to carrier or external factors outside of our control.

Q: Do you deliver to residential addresses?
A: Yes, but we recommend using a secure or business address when possible. Once a package is marked as delivered, we are not responsible for lost or stolen items.

Q: What should I do if my package is marked delivered but I didn’t receive it?
A: Please check with neighbors or your local carrier first. If the package is confirmed delivered, we are unable to replace or refund it.

Q: What if my order arrives damaged or with missing items?
A: You must report any damage or shortages within 48 hours of delivery and include photos. Be sure to note any visible damage with the carrier at the time of delivery.

Q: Can I request special delivery services?
A: Yes, services like liftgate delivery or delivery appointments may be available for certain shipments. Additional handling or delays may apply.

Q: Can I change or cancel my order?
A: Orders are processed quickly, so changes or cancellations must be requested as soon as possible after placing your order.

Q: Who is responsible once the order ships?
A: Once your order has been shipped, responsibility transfers to the carrier. We are not responsible for shipping delays or carrier-related issues.

By placing an order, you agree to our shipping terms and policies.